WTSC Communications - - Customer Questionnaire

Need to place a service call? Contact our toll free, 24/7 dispatch number at: 1.888.211.0629 or can e-mail our
Service Department. For added convenience you can also e-mail us your general questions.

Office Locations

WTSC PUEBLO
3902 Sandalwood Lane Suite 120, Pueblo, CO 81005
Tel: 719.545.7505
Fax: 719.545.7515

WTSC COLORADO SPRINGS
3315 Fillmore Ridge Heights, Colorado Springs, CO 80907
Tel: 719.520.1906
Fax: 719.473-1280

» Required Fields
» First Name:
» Last Name:
» Company Name:
» E-mail Address:
» Phone:
» Address:
» City:
» State:
» Zip:

» System Type:
» Age of System:	Years
» Current Warranty or Maintenance Agreement:	YES NO
» System Configuration: Number of incoming lines and number of phones:	Lines: Phones:

» Current Voice Support Provider:
» Satisfied with current service?:	YES NO
» Multiple Offices:	YES NO
	If so, how many?
	If yes, do you have a network in place that connects them?
» Remote workers?:	YES NO
	If so, how many?

» Do you have and/or is there a need for video conferencing:
» How do you communicate with remote/mobile workers ( Cellular, radio, etc. )	Business Cellular Personal Cellular Land Line Radio Text/Paging Email We Don't

» Voice Mail - Number of Ports:
» Do you use Auto Attendant, etc.:	YES NO

» What kind of changes are occuring in your business right now: ( e.g.expansion, downsizing, moving, etc. )

» Automatic Call Distribution - Is there a need for Help Desk or Contact Center Application?	YES NO

» Current Telco Provider ( Dial tone provider )
» Satisfied with current service?	YES NO

» Current Data Configuration ( e.g. types and number of switches, routers, Windows Server based, etc. )

» Meeting current or anticipated needs?	YES NO

» Email ( e.g. Exchange Server, using hosted service, etc. )
» Internet Provider and type of service ( cable, DSL, etc. )	Provider: Service:
» Satisfied with current service?	YES NO

» Current IT Support Provider
» Satisfied with current service?	YES NO

» Need for remote access to network or applications?	YES NO
» Closed Circuit TV Surveillance in place or are you considering installing?	In place Considering Installing No Need
» Card Access Control in place or are you considering installing?	In place Considering Installing No Need
» Does your business require your clients to set appointments?	YES NO
» Are you aware of new capabilities in United Communications?	YES NO
» Sound systems requirements? ( e.g. do you have a need for board room sound systems, overhead paging, sound masking, etc. )

» Do you lease your office space?	YES NO
» If yes, when does your lease expire?