WEST-TECH makes every effort to satisfy our customers and to professionally maintain their systems. We strive to exceed the clients expectations by providing continual knowledge and support for their technology solutions. A key factor in helping our clients understand and optimize the their technology tools is in training and ongoing support. West Tech is pleased to offer knowledgeable technicians and a Client Advocate to serve as technical support resources for our valued clients.
Customer service is complementary in both our Gold & Platinum maintenance plan.
- Training (training is complementary in all our maintenance plans
- Individual end user training $80 per hour
- Group trainings to be quoted based on training requirements
- Administrator training $95 per hour, additional charges may apply for materials
- Carrier audits
- Coordinate CSR reporting from your provider ($rates)
- Basic consultation on current lines used and unused ($rates)
- Competitive quotes from multiple carriers for best design ($rates)
- System bayface
- Audit phone system for port/license availability ($rates)
- Account log
- Training/reference sheets
- Form to request customer service below: