Whether first assessing a customer’s system or conducting preventative maintenance, West Tech performs system audits which cover all system enhancements and application developments as well as an inventory of the system’s current capabilities/expandability.

A complete listing of preventative maintenance procedures as well as other features of our maintenance contracts follows. West Tech performs these activities at the time, and in the manner, prescribed by the manufacturer, recording the information in a log.

Phone system type
Version
Back up
Hardware Key:
VM system type
Version
Back up

Update system data/time
(daylight savings settings)
PBX
VM

Date on Batteries:

Equipment List:
USED
AVAILABLE
TOTAL
Analog ports
Digital ports
IP Licenses
VM ports
CO ports
Conference Ports
T-1 ports (DSS or PRI)
T-1 Circuit i.d(s)

Voice Provider:
Data Provider:

Remote Access
IP Remote Access:
Username:
Password:
PBX Modem #:
Voicemail Modem #:
System Manager Mailbox:
Password
PBX IP Address:
Voicemail IP Address:
IPLA IP Address
Other IP Addresses:
Other IP Addresses:
Other IP Addresses:
Other IP Addresses:
Notes: (cords, desi’s MACs)

Preventative maintenance does not require the customer’s involvement but a copy of the log can be made available to the them so they can plan for growth or system feature enhancements.