Specialized Design:
To give you a clearer understanding of the West Tech Communications
process, below is a somewhat detailed timeline of activities required
to ensure a successful installation and thorough customer support
experience:
Project Management:
To ensure smooth transition to your new system, West Tech will assign
a Project Manager to oversee the installation of your system. The
Project manager will be responsible for equipment orders, customer
site surveys and interviews, setting customer training programs, scheduling
installation dates and managing technical staff working on the project.
Each customer is provided with a “milestone plan” which outlines the
installation process, target dates and estimated completion times.
Training:
Prior to system installation, the Client Advocate assigned to your
account will contact you for the purpose of creating a customized
system and station program as well as to discuss specific training
requirements. The Client Advocate will create a comprehensive and
targeted learning experience for your staff. Training consists of
classes with employees who share similar responsibilities or will
be utilizing similar types of phones. Class size ranges vary depending
on the clients preferred training forum.
Product Training classes can be conducted at the client’s site or
at West Tech Communications’ office and are intended to provide special
attention to the main and covering operators as well as individuals
charged with system administration responsibilities. General training
classes are held at the client facility and all attendees are provided
with support material. All relevant features will be demonstrated
and all participants will be given a hands-on experience.
The assigned Client Advocate is charged with the responsibility of
creating trained users. Additional sessions will be scheduled if and
when needed. Finally, ongoing training is an important aspect of high
quality support. Training is an integral part of all West Tech Maintenance/Partnership
Plans. Employee promotions and turnover create the need for training.
Just call us, and we will make sure that the required system understanding
is achieved.
Download
the West Tech Implementation Datasheet
|
You
must have the Free Adobe Reader to download or view documents.
TOP OF PAGE